Until the end of 2023, consumers of cultural and tourism services and events postponed or canceled because of the covid-19 pandemic will be able to receive credit for future purchases or reschedule the date. THE extension of the term is set out in Law 14.390/2022published today (5) in Official Diary of the Union.
Approved in early June by the Senate and originating from Provisional Measure 1,101/2022, the law establishes that consumers who request credit for a service or event postponed or canceled until December 31, 2022, can use it until December 31, 2023. If you choose to reschedule the date, the deadline will be the same. The rules also apply to new events that are canceled in the new period, even if more than once.
The refund, established by law, must only be paid to the consumer if the company is unable to ensure the rescheduling of postponed or canceled services, events or reservations. The obligation also applies to those who are unable to reschedule. The same will occur when the company is unable to offer credit for the purchase of other services from the same provider.
The return of the money, however, will have different deadlines. Refunds for cancellations that occurred in 2021 will need to be made by December 31 of this year. 2022 cancellations will need to be refunded by December 31, 2023.
President Jair Bolsonaro vetoed a paragraph that extended the period of application of special compensation rules to future public health emergencies. In the veto message, Palácio do Planalto claimed that the text approved by Congress is against the public interest, since the emergency measures adopted during the Covid-19 pandemic were specific to combat that disease.