The Naturgy Panama Clients application is not yet available for the online payment of the energy consumption bill of the Edemet and Edechi distributors, reported Naturgy, which in total serves more than 700,000 clients in its concession areas.
The incident, at least since last Monday, is affecting the operation of the virtual office, the customer application and collection services, including online banking, which has generated customer annoyance, expressed through networks social.
Edemet serves 547,347 direct clients in its concession area, which includes the western part of Panama City, the western part of the province of Panama and the provinces of Coclé, Herrera, Los Santos and Veraguas; while Edechi invoices 170 thousand 605 clients in Bocas del Toro, Chiriquí and a part of the Ngabe Buglé region.
As an alternative for customers to pay for electricity consumption, the company will enable payment sites in some supermarkets and department stores in the country. Through a statement, Naturgy indicates that new payment centers were enabled in the province of Panama and West Panama: Super Xtra, Super 99, Doit Center, Novey and Cochez. In the province of Coclé, Super 99 and Novey.
The payment points that already existed in other supermarkets remain enabled, including those in the province of Chiriquí where the company provides the electricity distribution service through Edechi.
The company also reported that it has left the date of suspension of supply (cuts) without effect until the systems are restored, and customers can bring their account up to date.
“We will be communicating them through our different service channels and social networks once the situation has been completely resolved,” the statement said.