México, Cuba, Embajada, citas

Embassy of Mexico in Cuba announces improvements in the appointment system

MADRID, Spain.- The Ministry of Foreign Affairs (SRE) of Mexico in Cuba informed this Saturday through Twitter that various improvements have been implemented to the Citas Cuba system, with the “aim of expanding the availability of appointments, making their assignment transparent and eliminating intermediaries or managers.”

From this April 23, the date on which the changes came into force, 16,000 appointments will be enabled to carry out consular procedures before the Embassy of Mexico in Cuba for the period between May and December 2022, the entity said through a release.

The information highlights that the date and time of these appointments will be assigned automatically until their availability is exhausted according to the order in which they are requested on your website.

Regarding the process to request an appointment, the consular headquarters explained that those interested must create a new user in citacuba.sre.gob.mx, select the procedure to be carried out and verify your identity by clicking on the link that will be sent by email. Subsequently, the user will receive an email with the confirmation of the appointment including date and time.

If the appointments are exhausted, the user will be registered in the system and will be notified when there are new appointments available, the information note clarifies.

Regarding the appointments scheduled until April 29, the Embassy indicated that they continue to be valid and will be attended, so it is not necessary to carry out the previous steps in said cases.

In addition to these changes, the SRE said that it continues to work to improve the availability of its services, for which additional staff will be assigned to the documentation department and service hours will soon be extended.

Regarding possible fraud, he reiterated that appointments for consular services are offered only through the website citacuba.sre.gob.mx, which is centrally administered by the Ministry of Foreign Affairs; and urged people to avoid sharing their personal data with third parties that offer to schedule appointments on their behalf.

Appointments are free, personal and non-transferable; The system has multiple locks and security measures that prevent manipulation or transfer to people other than those whose data was originally registered, the statement said.

Last March, the Ministry of Foreign Affairs said be aware of the complaints about the availability and alleged sale of appointments to carry out consular procedures at the diplomatic headquarters, for which an investigation was being carried out “to rule out the existence of any irregularity to the detriment of users and improve the availability of his services in the representation of Mexico in Cuba”.

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