El Caribe

AFP Reservations opens a customer service agency in Azua

AFP Reserves inaugurated its first service agency in Azua to offer service to clients in the southern part of the country.

In addition to meeting the demand of its affiliates that have increased exponentially, compared to previous years.

The new office is part of the expansion plan of the Pension Fund Administrator. This aims to strengthen its structure to facilitate access to the different services it offers.

Joel Santos, general manager of AFP Reservas, said that in the southern region the entity has approximately 100,000 members.

It considered it necessary to expand its network of offices and provide a high-level personalized service to customers living in that area.

“It wants to offer its clients service spaces closer to their areas of residence, without having to travel to the city of Santo Domingo.”

The expansion program recently started with the opening in Punta Cana.

During the next year 2022 it has been planned to open new offices and thus complete the agencies that operate in the areas of Santo Domingo and Santiago.

Currently the company has 584 thousand clients and from January to the end of October of this year.

The customer service office in Santo Domingo has provided more than 10,287 services and has granted RD $ 662,512 million in benefits to affiliates in the southern region.


Santos thanked the institutions that made it possible for AFP Reservas to achieve an experience of excellence in the customer service unit,

In particular, the Superintendency of Pensions, represented by Ramón Contreras, as well as the directors of the Reserve Bank, Samuel Pereyra, general administrator, and José Francisco Elías, sub-administrator of subsidiaries.

Among the services are application processing of all the benefits provided by Law 87-01 of the Social Security System, updating of the data as a member, among others.

The new customer service agency is located at the Banreservas facilities, Public Works office, Av. Francisco del R. Sánchez, in Azua.

During business hours from Monday to Friday from 8:00 am to 5:00 pm and can be contacted at the number 809-521-3321 extension 38678.

Those interested have the option of scheduling their date and time of visit on the website www.afpreservas.com

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