“On April 21, my cell phone was stolen, my account was emptied. Payment Market and they got a credit”, anticipates the journalist Juli Maestri on her Twitter account. There, the young woman made a complaint that went viral, as many Internet users revealed that they went through the same thing.
In line with her defense, Julia revealed that, after suffering the robbery, she tried to access her account. Payment Market. However, this was impossible, since the company sent identity verification codes to his stolen cell phone.
In dialogue with Minuto Argentina, the journalist exposed her story and asked for help. In the first place, she anticipated her bewilderment at the theft of his wallet from Payment Market: “I still don’t know how, because I had all the security requirements activated, including my face.”
Then, he specified: “I could not enter my Mercado Pago account as soon as they robbed me, because it sent me security codes to the cell phone that I no longer had.” She then added: “So, I started an identity verification process, where I had to show my documents.”
In this point, Julia exposed one of the biggest flaws, as she revealed that the delay in the response of the company could have prevented the robbery: “The application told me that in 24 hours I would have news, but the account was not blocked and an hour and a half later the thieves had emptied my account”.
As if this were not enough, Maestri explained that, in addition to having his money stolen, the thieves left him a debt. He mentioned it this way: “The next day, when I recovered the line, I was able to enter Payment Market and I saw that they had stolen 18,000 pesos that I had in mind and 15,000 pesos, based on a loan that they requested.”
Mercado Pago’s response
In this sense, the user expressed her absolute discomfort with the company’s response: “Despite the fact that I was unaware of the movements, Payment Market he only agreed to cancel my credit and they told me that the silver movements were not going to be able to cancel them.
As if this were not enough, he revealed: “They suggested that I consult my family and my acquaintances, if no one had used my account, which seemed to me to be a total lack of respect.” With absolute discomfort, he remarked: “As a Mercado Pago customer, I felt that they were kidding me.”
Your alert on the networks
In this aspect, he insisted on the reason why he alerted about his case on the networks: “In addition to making the police report and the complaint to the Consumer Protection, I am making a complaint on social networks because I think this cannot continue happening. ”.
Finally, he considered: “It is really dangerous that a thief steals your phone and that he can use your Mercado Pago money and they, even knowing that they stole you, ask you if it was not a friend or an acquaintance, when they know who it was. the person who stole from me.”
