According to UN data, some 2 million 800 thousand people received some type of aid in Venezuela in 2022, which represents 53.8% of the goal set, of 5,200,000, in their plan for last year.
The United Nations Organization (UN) responded to at least 7,100 responses about humanitarian aid delivered in Venezuela during 2022, through an innovative mechanism that seeks to “listen to the voices of the beneficiaries,” according to data from the international organization.
The reactions of the communities were channeled through the Contact Line, a telephone platform managed by various United Nations agencies, including the Office for the Coordination of Humanitarian Affairs (OCHA) and the UN Children’s Fund (Unicef).
These are comments, complaints and suggestions expressed voluntarily, some anonymously, which are noted by UN personnel, who reported in 2022 a “trend” towards thanks and suggestions, without clarifying whether there were a number of complaints and what type.
The users of the Contact Line call to “request more information about the humanitarian activities that are carried out in the country and clarify doubts about the way in which these activities are carried out,” says the report of the organization, launched to comply with the mandate of “accountability to communities”.
“People can alert about inappropriate behavior of humanitarian workers”, so the UN hopes that beneficiaries use this “confidential and secure” mechanism, especially when actions occur that could “cause harm in communities.”
Until now, the agency insists, the Contact Line has also served to resolve some requests for humanitarian aid, mainly on issues such as protection in cases of gender violence, nutrition and access to antiretroviral treatment for people with HIV.
Some 2,800,000 people received some type of aid in Venezuela in 2022, which represents 53.8% of the goal set by the UN, of 5,200,000, in its plan for last year.
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