Home South AmericaChile Take a seat before knowing how much money you can charge if the airline damages or loses your suitcase, according to SERNAC

Take a seat before knowing how much money you can charge if the airline damages or loses your suitcase, according to SERNAC

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Take a seat before knowing how much money you can charge if the airline damages or loses your suitcase, according to SERNAC

It has happened to many people that when traveling by plane and delivering their suitcase to the airline, it arrives damaged or, worse, they cannot find it. If this has happened to you, you should know that the National Consumer Service (SERNAC) in Chile has announced what should be done at a time like this. SERNAC establishes clear procedures so that affected passengers receive adequate compensation, beyond simple apologies.

According to SERNAC, if your suitcase is damaged or lost, the airline has the obligation to compensate you financially. This compensation is based on article 148 of the Aeronautical Code, which establishes an amount equivalent to 40 Unidades de Fomento (UF), which amounts to approximately $1,493,900. This amount applies regardless of the number of pieces of the luggage that have been damaged, destroyed or lost.



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