Nequi has around 13 million customers in the country. Recently, the financial platform decided to close the accounts that presented bad practices of use, management and receipt of money.
(Read: Digital wallets: how they work and what options are available in the country).
The company explained that this decision was made because they seek the safety of the other users of the platform.
“These people have been previously notified via email, the registered at the time of creating their Nequi, and text message, the Nequi number registered in our database, with a high percentage of opening and reading the ad“, the entity said in a statement.
It is important to clarify that when closing the account, this does not imply the loss of available money. These users with blocked accounts will be able to make the request through official channels to receive the money they had deposited there.
However, you will not be able to open a new Nequi account with the same number and you will lose the benefits of use the application and its services.
“Users are invited to make good use of the application, promoting good practices for the benefit of the 13 million users who day by day are solving their daily needs from the app, through good management of it.“, the company said.
(Also: The digital wallet beats the savings account.)
Currently, Nequi has been in the Colombian market for 6 years. The company has highlighted that its objective is to generate inclusion and financial education by bringing its services closer to people.
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