Ultra Air has to activate a special plan for San Andrés and Providencia. Avianca, Wingo and Latam also activate “protection plans” and contingency to mobilize stranded passengers.
News Colombia.
Ultra Air suspended operations because it is facing an economic crisis, this despite having sold tickets for Easter and more than 30,000 at least until the beginning of 2024, so these travelers must be solved: either return their money, or relocate them to other flights, the Superintendence of Transportation warned that the airline must respond.
Last week there were abrupt flight changes, many users complained.
However, Aerocivil itself reported that the company continued to fly “with a partial reduction in capacity for technical reasons.” Nothing else was ever reported.
Ultra Air had denied in early March that it would stop operations. However, if he had warned of problems.
This is how he responded on March 14, to rumors that he would no longer operate: “”It is an airline with Colombian capital, it is backed by solid investors who believe in our project and we are committed to the Colombians.”
Then, its merger with JetSmart failed, and there, the situation would have gotten complicated.
They must comply with the users
Super Transporte “proceeds to demand Ultra Air, to execute, without any exception, all the measures proposed in the contingency plan to protect users, submitted to this Authority.”
- Reimbursement of ticket value to passengers who request it
- Relocation of passengers on flights of other airlines, with Ultra Air routes
- Hiring charter flights with other non-scheduled airlines to cover demand
- Hire ground transportation to cover where there are no regular or non-scheduled flights.
Users should consult with Avianca, Wingo and Latam, contingency plans that these airlines will have to enable to help solve the crisis.
At airports in Bogotá, Medellín, Cali and other areas where Ultra Air covered routes, there are stranded passengers.
#Release
(4/4) The @supertransport will strengthen its presence at airports to serve passengers affected by the suspension of @ultraairoficialgenerating articulation channels with the companies that cover the routes where the airline operated.— SuperTransporte ???????? (@Supertransport) March 30, 2023
In the case of San Andrés, they must comply with special measures.
“Should have a special plan for passengers of #SanAndres and #Providence and maintain communication channels with users to meet their requirements.
Airlines that will help
Avianca “extended the protection plan for Ultra Air users (…) If the relocation option is free, availability may be much lower during the Easter season,” they indicated.
It is for flights issued with a date until April 9.
Attention will be enabled for Ultra users at Avianca points of sale at the airports of Bogotá, Medellín, Cali, Pereira, Bucaramanga, Barranquilla, Santa Marta, Cartagena and Cúcuta.
Avianca measures.
While Latam announced, “provision of protection rates per trip for Ultra travelers with tickets issued with a travel date until April 15, 2023.”
The purchase of tickets can be made Only at airports where LATAM sells tickets.
For this, “passengers must show the support of their ticket issued by Ultra Air including those who made the purchase in travel agency. Likewise, the purchase can be made up to five (5) days in advance of the original date of your trip, regardless of the return date.
Wingo, for its part, will activate a code to redeem on routes from Bogotá to Medellín, Cali, Santa Marta and Cartagena.
With Wingo, that’s how you can travel.
The Supertransporte announced that, “By means of official letter N 20233000006819, the
Cheap flights, crisis
Low cost flights in Colombia do not take off. The attempts have ended in paralysis of operations with thousands of travelers affected.
Neither the Ministry of Transport nor Civil Aeronautics have managed to get Viva Air to respond, now Ultra Air is joining the crisis.
For the same Avianca that tried to have them, it was not possible to maintain that economic line either and today, there are very few “cheap flights” that it has in its offer.
This situation has generated mistrust and could affect the air travel market in the country.
