Cantv recommended that citizens pay the bills for the services offered by the state-owned telephone company on time to avoid inconveniences
The National Telephone Company of Venezuela (Cantv) insisted that users of the services offered by the state-owned telephone company pay their bills on time. Otherwise, he warned, they will be permanently suspended.
Through your account InstagramCantv indicated that those customers who enjoy both fixed telephony and internet connection will be likely to lose the service forever if they allow the debt of two consecutive bills to accumulate.
Therefore, they recommend visiting the Cantv portal to review the debt and pay at the bank. Remember that online banking offers the possibility of canceling the telephone bill and the amount to be paid is recorded there.
The announcement made by Cantv generated the displeasure of citizens on social networks, where many claim that there is a monthly charge for a service that often does not work.
Gentlemen, even if CANTV and the environment that took over this do not like it.
1.. YOU CANNOT APPLY THIS MEASURE, TO REMOVE LINES, BECAUSE YOU RELIGIOUSLY CHARGE A SERVICE THAT IS NOT ACTIVE IN THOUSANDS.
2…THIS IS A STRATEGY TO REMOVE LINES AND THEN SELL THEM FOR $.
– Carolina Carola (@Carolapalante) April 21, 2022
GIVE ME BACK MY LINE!!!
7 YEARS paying and claiming without any response!
– Luisa Amelia Estevez (@luisamelia_es) April 21, 2022
The CANTV joke:
User with 2 months in arrears will be suspended the service…
I am 4 years old and not even the cable exists because it was stolen…
Cynicism to the Nth expression…
Rope and bandits!
— Otto (@Ottojesusjv) April 21, 2022
The town does not owe CANTV…CANTV owes the town years of service and complaints with unresolved petitions…and now the rates have increased…
– Laura Garcia (@chicalaura_ven) April 21, 2022
THE CARADURISMO OF CANTV: the company announced that it will suspend the service to those who do not pay their bills on time. And what about users who religiously pay their bills every month, but never have a line to call, much less ABA or internet service?
– Gustavo Azocar A (@GustavoAzocarA) April 22, 2022
In mid-September 2021, the president of Cantv, M/G Jesús Aldana, began a campaign to raise awareness among the population regarding the payment of telephone bills. There he began to indicate that the user will be susceptible to service cuts if he does not pay the debts on time, however small they may be.
Aldana then explained that in the event that there are people who are not enjoying the service but are still being charged, they must go to the customer service offices to notify that there is a fault and the charge is “automatically” suspended. It will be resumed when the reported faults are solved. In that sense, she stressed that fundraising has improved by 80%; money that will help carry out the necessary maintenance work.
Julio Cubas, the president of the Venezuelan Observatory of Public Services (OVSP), detailed on Thursday, April 21, that many citizens have had to acquire private services, such as the issue of internet connectivity, to correct the failures that have occurred with those provided by the State.