After the AFP affiliates reported problems registering the withdrawal request on the virtual platform, the Indecopi informed the Superintendence of Banking, Insurance and AFP (SBS) the inconveniences that would have arisen in order to take the necessary measures and thus provide an immediate solution.
According to SBS Resolution No. 01767-2022, which approves the operating procedure for the extraordinary and optional withdrawal of funds in the Private Pension System, the process to request said withdrawal began on June 13, however, the affiliates would not have been able to start through the website www.consultaretiroafp.pegenerating concern and discomfort in the public.
Along these lines, Indecopi requested the SBS to carry out the corresponding actions so that this situation is corrected and, in addition, to inform in a timely manner what measures have been adopted.
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Julián Palacín, head of the Indecopi, pointed out the importance of dealing with these problems quickly, providing effective solutions; especially because they are AFP funds, which have an impact on the family economy.
As is known, Law No. 31478 extraordinarily authorized members of the Private Pension Fund Administration System to withdraw their accumulated funds in their individual capitalization accounts up to a maximum of 4 UIT (S/ 18,400).
Have problems in AFP applications been solved?
Carlos Raygada, Operations Manager of the AFP Association, reported this Wednesday that the problems reported by users to register their AFP withdrawal request have already been solved.
“Any inconvenience that has arisen in the previous days has already been solved, the website is now working normally”, he said on RPP.
In addition, he mentioned that in the two days of operation of the platform, more than 180,000 registration requests have been received.
“Some adjustments have been made to the website, due to security issues the security certificates have been updated, which has surely generated some inconvenience in the devices of some users when entering”, Indian.
However, he maintained that “although the platform is already working well, some users may continue to report problems when entering.”
In that sense, he stressed that the correct way to enter is for people to manually register the route https://www.consultaretiroafp.pe/.
