Havana Cuba. — Ticket is an online reservation system developed by the Cuban company XETID in collaboration with the Central University “Marta Abreu” of Las Villas. The software can work for a number of state or private services such as restaurants, hairdressers, Civil Status Registry, among others.
The platform, which has a website and one apppromises to be the solution to eliminate the “infinite queues” that are formed in order to buy dollars in the CADECAS, as declared by the financial entity in its official website.
“Starting on November 21, the ´Recanje´ service (purchase of currency) will be activated at the ”CADECA Santa Clara” establishment. From that moment on, our users will be able to enter the waiting room of the service. On November 24, service will begin at the establishment with the tickets granted. This is to get started and evaluate performance. Then, to generalize throughout the country”, the creators of the system announced on their official website at Facebook.
According to the application’s user manual, to reserve an appointment it is necessary to register with your name and identity card number. Then you choose the service in which you want to make the reservation and then the day. If there is availability, proceed to select the time and confirm the appointment.
In the event that the demand exceeds the offer, the “virtual waiting room” is activated, which consists of a list that automatically grants turns when a ticket is released or more seats are enabled. Those who can book must present their identity card at the establishment at the indicated time.
On the other hand, “the tickets are personal and non-transferable, although at the time of booking it is allowed to declare three beneficiaries, who are the only ones authorized to consume the shift.” In addition, some services require payment per ticket, but this is not the case with CADECA.
Currently, the real data of the system shows that all the available tickets of “CADECA Santa Clara” have been sold out and the virtual waiting room has more than 3,000 interested parties. It is reported that they are granting 20 to 25 tickets daily, so the last ones to enter the room will have to wait approximately 150 days to be able to buy currency.
“I go into the virtual waiting room and forget about it. When my turn comes, the system notifies me, ”Juliet Mejías, a user of the application in Santa Clara, said in a comment on Telegram.
“What they did was move the mess from physical to virtual queues; but the resale of tickets is not going to end, nor the long wait to be able to buy dollars, ”he told CubaNet Daniel Carbajal, a young computer scientist from the province of Mayabeque.
After Marta Wilson González, the Minister President of the Central Bank of Cuba, announced the freely convertible currency sale service to the population, very long lines began to form at the authorized CADECA offices with the aim of buying dollars to later resell them at the informal market.
Associated with this new resolution, which only allows buying up to one hundred dollars per person —or the equivalent in another available currency— ticket resellers and queue organizers arose.
According to the Cuban financial entity CADECA, “the National Revolutionary Police (PNR), the municipal governments, the Communist Party of Cuba (PCC) and the personnel of the Fight Against Coleros (LCC)” have intervened in the queues. Even so, they have not been able to stop the “illegalities”.
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