Bancolombia is reporting problems in the display of some clients’ accounts. However, the bank is urging calm, guaranteeing that the funds of affected users are safe.
News Colombia.
Hundreds of Bancolombia customers woke up uneasy on Thursday, August 15, when they checked their bank accounts and discovered that their balances had disappeared or were considerably lower than they should be.
Social media was quickly flooded with messages from users demanding an urgent response from the bank to the situation.
Read also:
In the last few hours, several Bancolombia users have expressed their concern on social media due to a technical failure that has caused inconsistencies in their account balances.
Some customers reported that their accounts showed twice as much money as they actually had, while others experienced difficulties receiving transfers.
In light of the situation, Bancolombia issued a statement to reassure its clients, assuring them that both their money and their data are safe.
The bank explained that the problem is due to a technical error that affects the display of balances in certain digital channels. “Our clients’ money and data are safe in Bancolombia. At this time, they may not be able to see their balances through some of our channels. We are resolving the issue and will inform you when it is resolved. We apologize,” the bank said.
On social media, users have shared their experiences, highlighting the frustration generated by the situation. One customer commented that, after receiving a transfer from Bancolombia to Nequi, the money did not appear in his account. When he contacted Nequi, they informed him that the deposit had been made, but that he had to wait 24 hours for the balance to be correctly reflected.
Given this situation, Bancolombia has offered some recommendations for those affected:
- Checking balance on other channels: The bank suggests that users check their balances through other means, such as ATMs, banking correspondents or telephone banking. These channels can offer a temporary alternative while the problems in the mobile application are resolved.
- Contacting Customer Service: If a client detects an unauthorized deduction in their account, it is essential that they immediately contact Bancolombia customer service. The entity has enabled help lines to resolve these issues and ensure that their clients’ funds are not permanently affected.
Bancolombia continues to work to resolve the issue and promises to keep its customers informed of any developments related to this situation.
Your money and data are safe with us. At the moment you may see different balances through some of our channels, we apologize, we are resolving it. We will let you know when it is resolved. ʘ ˧
— Bancolombia (@Bancolombia) August 15, 2024
