Which is the renowned pharmacy that received thousands of complaints after Black Friday 2024, according to Sernac
The National Consumer Service (Sernac) began an inspection of the Cruz Verde pharmacy after receiving more than 2,780 complaints related to massive cancellations of purchases made during the Black Friday 2024 promotions. The affected consumers expressed their discontent due to the unilateral cancellation of their orders, generating a wave of complaints on customer service platforms.
What motivated the complaints in pharmacies for Black Friday?
The controversy revolves around the use of the promotional code “5MILBF”, issued by Cruz Verde to compensate for delays in previous deliveries. However, the pharmacy did not clearly specify that the discount was intended for a specific group of customers, which led to numerous consumers applying it to their purchases. The transactions were initially confirmed, but later voided without proper explanation, leaving users uncertain.
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