the first day of withdrawals of forgotten values is demanding patience from account holders. In the morning, the queue to enter the system reached two hours, but is now around three minutes.
In the first hours of operation, several users received the message that the site was overloaded and that the account holder should come back later. Those who managed to enter faced a queue of about 300,000 people. By 4pm, the queue was around 60,000 people, with everyone managing to access the system.
In a note, the Central Bank (BC), which manages the page Amounts Receivable (SVR), reported that the system is “working at full load”. The agency, however, stressed that the waiting time in the early hours was less than expected, but that demand is decreasing throughout the day.
“In these first hours of operation, once inside the system, the time for users to request their resources has been shorter than expected. The SVR is adapting the calculation of the expected time in queue to reflect the real experience of users, which should reduce the expected waiting time informed to the citizen”, emphasized the BC note.
According to BC, demand will decrease after the first hours of service. The agency informed that the waiting list system is similar to that adopted in the purchase of tickets for large events. By the end of the day, the BC will release a balance of redemptions.
“As is common in systems that receive a huge number of accesses in a short period of time, the SVR automatically organizes a queue and informs the user of its position and service forecast. This same procedure is used, for example, when opening the sale of tickets for a show much sought after”, explained the BC.
Central Bank/Reproduction
reopening
With the possibility of verifying amounts of deceased persons, the Receivable Values System (SVR) reopened this to haveTuesday (7), after 11 months closed. From 10 am, users can schedule the receipt of resources on the website Receivables.
Consultations have reopened in February 28th. According to the BC’s most recent balance sheet, until this secondBy Thursday (6), 23.8 million queries had been made. Of this total, 6.9 million (29%) indicated amounts receivable and 16.8 million (71%) did not find forgotten amounts.
According to BC, around 38 million individuals and 2 million legal entities have around R$ 6 billion to receive. The system has important innovations, such as screen printing and request protocols for sharing on Whatsapp and the inclusion of all types of values provided for in the SVR standard. The virtual waiting room allows all users to make the appointment on the same day, without the need for a schedule by year of birth or foundation of the company.
In addition to these improvements, there will be the possibility of consulting the values of the deceased person, with access to heirs, executors, administrators or legal representatives. As with consultations with living people, the system will inform the institution responsible for the amount and the amount range. There will also be more transparency for those with joint accounts. If one of the holders requests the redemption of a forgotten value, the other, when entering the system, will be able to see the information: such as value, date and CPF of the person who made the request.
