Users of Itau and the Republic Bank (Brou) They had difficulties accessing the bank accounts of the digital websites between this Thursday and Friday.
From Itaú they assured this Thursday to The Observer that “it was down”, but that problem “has already been fixed”. However, some users still had difficulties accessing the service around 4:00 p.m. A banner appeared that said, “Sorry for the inconvenience, we’re under maintenance. Please try again later.”
A little later, from the banking institution they recommended that users who tried to enter through the web, do so through the mobile application.
Photo: Leonardo Carreno
The sign that the Itaú website shows when a user tries to access their bank account data
Situation in the BROU
On the other hand, many users of the Brou spoke out on social networks demanding that the EBrou service, the tool to access bank accounts, be operational again this Thursday.
from the institution assured to The Observer that on Thursday “there was an overload in the system due to ‘very high transactionality’ due to the first day of the month, but by the afternoon it was already working normally.”
On Friday, the EBrou and AppBrou services “are working” and “with a very high transactional level.” “That can cause slowdowns or that a client can’t connect momentarily,” they added.
