Mexico City.– As industries begin to adapt to the new normal, returning to offices or working from home will always involve the use of technological infrastructure. The devices, systems and servers allow employees to carry out their daily activities and make the company’s work more efficient.
For this reason, experts from the Totalplay business and government unit have warned about the absence of service desks and how they could cost thousands of pesos to companies in the event of any interruption, incident or alteration in devices or software. without proper care. As the single point of contact between an IT team and the different types of users in a company, it is vital that they can receive efficient service.
Therefore, the experts stressed that, in order to hire this type of solution, in addition to having the appropriate and available technological infrastructure, any service desk that supports end users must operate under ITIL (Information Technology Infrastructure Library) best practices and have quality certifications (ISO 9000:2001), processes (ISO 20000:1) and service delivery SDI (Service Desk Institute), giving you cash in solving incidents and hardware and software requirements of the company. Likewise, it should be considered that they include a history of recurring failures for useful data analysis for prevention, as well as having simple points of contact for users.
With the purpose of considerably reducing the problems and deficiencies in the operation and functioning of all the computing, printing and peripheral equipment assigned to the company’s collaborators, regardless of the brand, model, architecture, operating system, package, applications with the that they operate, Totalplay’s business and government unit revealed the 3 main advantages of its advanced service desk:
- single point of contact: Consolidate in a single service desk the support for your entire distributed computing installed base with highly qualified personnel with certified management tools and demanding service levels to provide support to all areas of the organization.
- planning: Helps design, structure and forecast the delivery of IT services.
- Integral management: Totalplay’s business and government unit integrates all the solutions with the customer’s management systems, providing access to a single panel to monitor, as well as provide reports according to the needs of the company.
The Totalplay business and government unit service desk solution includes field services as 2nd level support with trained personnel who perform corrective maintenance of multi-brand distributed computing failures in more than 3,000 locations in the Mexican Republic.
“Undoubtedly, these types of services allow companies to have a 360 view of their technological infrastructure, convinced that our innovation and support capabilities provide great value to our clients, providing them with an analysis of the areas where they can reinforce and likewise, we identify opportunities for improvement, helping them to potentiate and above all strengthen their IT area” mentioned Fernando Zamora, Product and Marketing Director of Totalplay’s business and government unit.
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