The director of the National Institute for the Protection of Consumer Rights (Pro Consumidor), Eddy Alcántara, and the OmbudsmanPablo Ulloa, contemplate carrying out a dialogue table with executives from technology companies who act as intermediaries for taxi services and transport of goods and foods in the country, to find a solution that contributes to reduce incidents during the service.
The representatives of Pro Consumer and of the Ombudsman held a meeting the day before yesterday to analyze the recurrence of complaints for poor service from drivers of vehicles for transportation that use the digital applications Uber, OrdersYa and DiDiamong others to carry out his work, confirmed Ulloa to Free Daily.
The goal of the dialogue table is to analyze the dynamics of service offered through the digital applications to improve the sales dynamics of companies and businesses that depend on home service to survive.
Role of Pro Consumer
The representative of the Department of Communication of the OmbudsmanGustavo Marcelino, clarified that the role of this entity will be “solely” to ensure that Pro Consumer fulfill your role of defending the rights of users, respecting legal regulations.