A ruling handed down in Bill 339, which is in the Congressional Consumer Defense Commission, states that operators must compensate customers who are holders of Internet servicesmobile and fixed telephony, and pay television, due to interruptions that they register.
The legislative proposal was debated yesterday in Parliament, although the discussion was later paused after the president of the working group, Elías Varas, requested a fourth intermission.
The proposal contemplates that compensation occurs when the failure or interruption is not related to the user and that the Supervisory Agency for Private Investment in Telecommunications (Osiptel) would be in charge of defining in which cases and how compensation for the failure.
“IT IS DIFFICULT TO ESTIMATE THE COMPENSATION”
For the telecommunications specialist and executive director of DN Consultores, Carlos Huamán Tomecich, the rule may have a good intention, but the estimate of the “value to be compensated (for a possible failure or interruption) is subjective and impossible to calculate.”
In addition, he warned that the approval of the project would also “generate an unmanageable burden for Osiptel” in terms of dealing with requests for compensation that this body could receive.
For its part, Osiptel reported that when a service is interrupted “companies must return or not demand the payment made for said period”, but that this “does not compensate the affectation of the user”.
