The Dominican Institute of Telecommunications (Indotel) extended 90 days calendar the deadline for companies Telephone They purify all Sim prepaid cards that were granted to their users without prior identification, in order to improve the traceability of messages or calls linked to criminal acts.
The deadline will run from July 1, so Telephone They will have Until September 28 to comply with what is ordered by resolution 064-25, which seeks to regulate the purchase of Sim prepaid cards.
The decision is contained in Resolution 073-2025, which analyzed the reconsideration resources filed by the Dominican Association of Communication and Technology Companies (Comctec) and the concessionaires Dominican Telephone Company (Clear) and Dominican Alticeentities that alleged that the originally granted time – only 30 days – was insufficient to comply with the provision.
The new resolution –With July 17, but recently published on the website of the Indotel– Establishes that the new term granted It is inevitable.
“Within it, the providers of public telephone services that offer the prepaid service must proceed to purify and validate the identity of users With active lines, “he emphasizes.
Risk of disconnection of contracted lines
In the resources filed, the Comctec argued that term extension To comply with resolution 064-2025 it was necessary to avoid “a very high risk of disconnection of validly contracted lines.”
He recalled that many of prepaid mobile services users belong to population segments with digital access limitations or lower levels of technological literacy, so it is estimated that many of them would resort to face -to -face validation, which could increase the operational load of customer service.
For its part, the company Clear He claimed that he has been working on a Technological solution For the validation process and service activations Prepaid mobiles, estimating that project execution time is scheduled by the end of September.
Meanwhile, Dominican Altice indicated that compliance with the provision of Indotel required reception, management and validation of more than 2.5 million Prepaid customers.
The operation required the need to Contact 83,334 daily customers To fulfill a period of only 30 days, a measure that labeled “unreal and irrational.”
Resolution 064-2025 requires the sales centers of telephone companies to demand the card, passport or residence card and a photo of the users with contracted lines that lack this data.
It also forces telephone to suspend for up to two months after the resolution, any telephone number that could not be validated. After that time, all the lines that continue to be able to associate with the identity of a person will be canceled.
Companies must notify their users via SMS or other similar means so that they can validate their lines during the established period.
Titular users may exhaust this face -to -face, telephone, messaging or online process, provided that the right to secret and inviolability of telecommunications is respected.
