Christian April He left on December 16, 2022 to work as a domiciliary in the city of Bogota. As she used to, she carried addresses until late at night. He did so that day, bound for the carrera 91 with calle 75. When he arrived at the place, another motorcyclist who was coming at high speed and in a drunken state crashed him head-on.
He almost died in this accident, after fracturing the tibia and fibula of his right leg. The doctors, who saved him, they made the decision to amputate his leg.
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The 36-year-old man is married and has a four-year-old son. In search of better income for his family, he was linked to Rappi, since this was the work he did at night and on weekends.
After having stopped his work, he started a process against the young man who, according to Cristian, He is between 22 and 23 years old and was released despite the fact that the authorities found him at the scene of the accident and was even taken to the health center where they were transferred to his home.
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Until mid-January, he was able to begin the procedures with the lawyer handling his case, who has requested the certificates of the applications in which he worked, that is, rappi and didito verify the income he had through them, but after the accident he could not receive more.
The Didi app readily responded to your request. For its part, Rappi has lengthened the process, Well, Cristian cannot access the application, since on the day of the accident, according to the complaint, he was blocked for not delivering the orders assigned to him.
“I have gone to the Rappi headquarters and they have seen that I am a disabled person and they still do not give me an answer. I have to pay for a car to get around and I have to ask someone to take me, I can’t be going to see if they finally take care of me”, he expresses for EL TIEMPO.
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For this reason, Cristian decided to make his story public on social networks, after he had insisted on Rappi’s facilities for the certificate he needed for more than a month.
“I live in Suba Rincón and I have to go to Fontibón for my therapies. These three months I have had more expenses than income, since one does not have two jobs for hobbies. Now I can no longer take my wife to work, nor my son to school. I had to pay for the route even though we live nearby and we had to move close to my wife’s work“, says.
The man also told EL TIEMPO that Rappi had already contacted him and they assured him that he would soon have a response to his request. However, the step to follow is that Rappi can indemnify him with an insurance that the application gives to his collaborators, which ranges between 20 million pesosaccording to Christian.
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The father of the family is frustrated by the mobility condition with which he now lives, because, for example, app carts or taxis do not pick you up when they see you in your wheelchair.
He also assures that he has lost three months in which he was able to advance in his legal process and even in the possibility of accessing a prosthesis that facilitates his mobility and his life in general.
What does Rappi say about the case?
When inquired about the situation, the home application assured that since the accident it has accompanied Cristian. Of course, they recognized the delay in issuing the document required by the domiciliary for their legal proceedings.
“We apologize for the inconvenience this delay has caused. Our operations team was moving forward to issue the document as soon as possible and we are already taking measures so that this process is not delayed for Cristian or for any other distributor registered in the Soy Rappi application.”they mentioned.
According to the company, for this specific case the accident policy was applied together with the life insurance and medical assistance that all the residents of the ‘app’ have.
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“Said policy includes the reimbursement of healing expenses and additional expenses that the beneficiary may incur such as the purchase of medicines, medical exams, healing elements, among others.“, they added.
Rappi is waiting”receive from the competent authorities and stakeholders the disability qualification opinion or the certified report of a legally authorized doctor” in order to advance in the other processes.
LAURA CAMILA RAMOS CONDE
