The measure, announced by Minister José Luis Falero, was taken after the fatal accident involving a unit from the Copsa company, which left several injured and caused the death of a 15-year-old teenager.
“Now we also activate for any user, driver or whoever wants to go to the transport authority can do so. This allows us to address the situation and specifically control that complaint”, said the hierarch at a press conference this Thursday.
The MTOP already carries out the vehicle technical control, where all vehicles in the fleet are inspected annually. In this regard, he recalled that the Copsa car 540 that crashed last january 12 had been evaluated in December —as also pointed out the manager of the company— and indicated that he “saved” that inspection.
“We cannot be on top of all the buses all the timebeyond what is provided for in the regulations, which is the annual vehicle control,” Falero said, while referring to this new mechanism as “one more control.”
In this way, if a bus has a break and “is not maintained”, a user can file a complaint. Then the MTOP can “activate and send an inspector, or stop that bus” until it is “certain that there are no irregularities”.
How to report bus failures
• Mail to the Passengers division of the Secretary of State: [email protected]
• Through the Book of Complaints that all company agencies are required to have.
• WhatsApp or Telegram at Transportation Claims System: 092 223 890.
• To the Inspections and Controls Coordination Unit: by phone (0800 1803) or mail ([email protected])
• At the regional offices of the National Transportation Directorate located in the interior of the country.
• On the MTOP social networks: Instagram (“@mtopuy”) and Facebook (“Ministry of Transport and Public Works”)
