The Superintendency of Industry and Commerce revealed the error made by the technology company.
News Colombia.
The Superintendence of Industry and Commerce (SIC) imposed a fine of more than $2,013 million on the company Comcel SA (Claro), after determining that the company violated the right to number portability of beneficiary users of the Last Mile Mobile MINTIC 1 – NavegaTIC program. The decision was adopted through Resolution 95096 of December 11, 2025, issued by the Directorate of Investigations for the Protection of Users of Communications Services.
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According to the official document, Claro repeatedly rejected multiple porting requests, arguing the existence of an alleged default associated with lines belonging to beneficiaries of the plan. However, the SIC concluded that the company did not prove the real or effective existence of these debts, directly affecting users in strata 1 and 2 who received the service subsidized by the Ministry of Information and Communications Technologies (MinTIC).
#Attention 🚨 The SIC sanctioned Claro with 2 billion pesos for violating the right to number portability of beneficiary users of the Last Mile Mobile Program. pic.twitter.com/bS0dR0Ny9x
— Superintendence of Industry and Commerce 🇨🇴 (@sicsuper) December 11, 2025
The Last Mile Mobile program, executed by the MinTIC through the NavegaTIC project, sought to promote digital inclusion by delivering mobile plans to students from official educational institutions and vulnerable populations. The beneficiaries received minutes, data and free navigation on sites of educational and citizen interest at no cost. The portability of their lines was guaranteed as part of the benefit and could not be limited by the operators.
Despite this obligation, Claro interpreted the portability requested by users as an alleged debt or “default”, rejecting the requests and preventing the change of operator. For the SIC, this conduct represented a serious breach of the number portability regime, whose purpose is to ensure that users can freely choose their operator without barriers or practices that restrict competition.
The Superintendency highlighted that Claro’s actions violated one of the fundamental pillars of the telecommunications service: the user’s freedom to decide. Furthermore, he emphasized that his intervention seeks to protect citizens, especially those who are part of social programs and depend on connectivity to study, work and access essential services.
Finally, the entity recalled that against the sanctioning act there is an appeal for reconsideration before the Directorate of Investigations for the Protection of Users of Communications Services and an appeal before the Delegate Superintendence for Consumer Protection. With this decision, the SIC reaffirms its commitment to guarantee a fair and transparent market for all users in the country.
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