Millions of users were affected by that date.
News Colombia.
The Financial Superintendency of Colombia imposed a fine of 500 million pesos to Bancolombia, after the bank’s digital platforms presented serious failures on June 3, 4 and 5, 2024, leaving thousands of users without access to their accounts, transfers and other financial services. The decision was made after an investigation that determined non-compliance with the continuity and quality standards required of entities in the financial system.
See: Bancolombia announced that it will compensate users affected by the crash of its app
According to the Superfinanciera, the financial entity incurred irregularities related to compliance with the principle of fair treatment, due diligence and transparency. During the interruptions, numerous users reported the inability to carry out transactions, which generated congestion in physical offices and a wave of criticism on social networks.
Bancolombia must pay the million-dollar fine within one business day from the notification, through a deposit in the Banco Agrario de Colombia or the Banco de la República, in the name of the National Treasury Directorate (DTN).
#PrimiciaW | The @SFCsupervisor fine to @Bancolombia due to the fall of its digital platforms on June 3, 4 and 5, 2024, which affected millions of Colombians.
The penalty is for $500 million and more fines could come for the failures presented this year. pic.twitter.com/QkADWGOCM5
— W Radio Colombia (@WRadioColombia) November 12, 2025
This sanction marks an important precedent in terms of technological supervision within the Colombian banking system, at a time when the digital transformation of the sector requires greater responsibility and efficiency. The Superfinanciera insisted that it will continue to closely monitor compliance with cybersecurity standards and availability of platforms by financial entities.
Although the fine does not compromise the stability of the bank, it does represent a wake-up call about the need to invest in innovation and technological support. For many users, the fall of Bancolombia was more than a simple failure: it was an alert about the vulnerability of digital financial services in a country where electronic money is increasingly part of everyday life.
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