The Intrant Digital app promises speed, but they respond days later

He National Transit Institute and Land Transportation (Intrant) presented its platform in June of this year “Intrant Digital” and his new application mobile Intrant RD, promoting them as modern tools to streamline services, improve mobility and provide quick responses to complaints citizens.

Among the announced functions, the entity highlighted the possibility of report road anomalies —such as poor parking, broken traffic lights, poor lighting on the road, obstacles on the road, impudent drivers, damaged signage, abandoned vehicles, unauthorized closed roads and traffic accidents— with traceability promised “in real time.”

However, experience of use shows that the technological promise still runs slowly.

A user carried out on October 29, two complaints of improperly parked vehicles with the dream that the authorities would respond quickly. What a surprise! It was not until November 4, 2025, six days later, when the system changed its status to “Attention” and it received a automatic mail reporting the update.

Other reportregistered with the code RMP2500823was reported on October 29, but also changed its status to “Attention” on November 4, sending the same message by email: “Thank you for helping us provide better service.”

[object HTMLTextAreaElement] — complaints in the Intrant RD app, where several reports remain in “Pending” status while others barely move to “Attention”. (**EXTERNAL SOURCE**)

In both, the complaints carried out was by a improperly parked vehicle. Obviously after six days waiting, the reported situation was no longer such.

He launch of Intrant Digital came accompanied by great statements:with “Intrant Digital” citizens will be able to access a platform that centralizes and streamlines services such as the issuance of licenses (learning card, renewals, duplicates, category changes and more), road permits for events, road occupation and special activities, as well as certification in talks and courses.

But while the institution celebrate the digitizationthe experience of user reflects another reality: the citizen denounces today and receives confirmation days later.

From theory to asphalt

He aim The main objective of the app is to decongest the streets, improve mobility and allow citizens report violations. If he warning arrives six days Later, the vehicle was gone, the offense went unpunished and the public utility was weakened.

Instead of becoming a fast channelthe tool appears to have created a new digital window with times similar to those traditional processes.

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