The province of Buenos Aires imposed a fine of $ 300 million to the Low-Cost airline Flybondi Due to the amount of canceled flights and the lack of response to the affected passengers. This sanction is based on more than 2,400 claims and complaints made by consumers of the province.
The measure was announced by the Ministry of Production, Science and Technological Innovation of the province, headed by Augusto Costa. The decision to sanction Flybondi It was taken after confirming multiple infractions to Law No. 24,240 of consumer defense.
Among the infractions detected are the suspensions and reprogramming of flights, the difficulty in communicating with the airline and the impossibility of obtaining reprogramming or reintegrates of the passages and expenses generated by the cancellations.
In addition, Flybondi was sanctioned for not publishing on his website the general and particular conditions of contracting the services, as established by law. From FlybondiThe company announced that it will seek the challenge of the measure, arguing that the province of Buenos Aires does not have competition in aeronautical matters to apply sanctions, but that this power corresponds to the National Civil Aviation Administration (ANAC).
The company also maintains that its right of defense was violated, since the aforementioned claims were not previously notified. The sanction a Flybondi It is part of a series of measures taken by the provincial government to protect consumer rights.
During 2024, the Directorate of Defense of the consumers of the province received more than 2,400 claims against the airline, consolidating it as one of the most denounced signatures in Buenos Aires territory. Governor Axel Kicillof stressed that the decision to sanction Flybondi responds to the need to guarantee consumers protection and defend community rights.
Situation
The situation of Flybondi It has been the subject of attention both at the provincial and national level. At the beginning of December 2024, the Ministry of Transportation of the Nation intimidated the airline to present a corrective plan to drastically reduce the cancellations that affect thousands of passengers daily.
The National Civil Aviation Administration (ANAC) has also worked several acts of infraction against Flybondi for cancellations of commercial flights without prior notice and modifications of itineraries without due notification.
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