The National Consumer Service (Sernac) has launched an investigation after receiving multiple complaints about the quality of perfumes sold in certain stores, both physical and online. According to customers, some products do not have the expected essence or show characteristics that could indicate that they are not original.
Sernac has contacted several companies to request information on how they guarantee the authenticity of their products and address complaints. Among the main concerns of consumers are the fragrance, fixation and durability of the products. perfumes. In addition, it was highlighted that some online stores refuse exchanges or returns when the product has been opened, which for Sernac is not a valid argument to deny the right to warranty.
Stores questioned according to Sernac
This is the list of stores indicated in the report of the Sernac:
- Falabella.com
- Multibrand Perfumes
- Alisha Perfumes
- Paris Online
- Ripley Online Stores
- Free market
- Elite Perfumes – Fragantik
- Silk Perfumes
- Sairam Perfumes.cl
- Falabella stores (in person)
The investigative process
He Sernac He clarified that it has not yet been confirmed that the products sold in these stores are counterfeit or do not meet quality standards. The investigation seeks to determine whether companies are guaranteeing the authenticity of perfumes and fulfilling their responsibilities towards consumers.
What to do if you have a problem with a perfume?
If a customer has doubts about the quality of a perfume or face problems with returns, you can exercise your warranty right. This applies to both physical and online stores. Sernac urges consumers to demand answers and file complaints when necessary.
