As part of the process of continuous improvement of its legal framework, the Superintendency of Banking, Insurance and AFP (SBS)through Resolution No. 03141-2024, has updated the regulations governing the services that the institution provides to citizens, incorporating quality commitments aimed at meeting the needs or expectations of citizens. It also establishes that these services are governed by the principles of accessibility, non-discrimination, respect for cultural differences, mutual respect and opportunity in care.
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The new regulation, published today in the Official Journal, improves the procedures for providing assistance, incorporating an intercultural approach and assistance to people with disabilities, guaranteeing access to the services that the SBS provides to users of the supervised systems and to the general public through its in-person and non-in-person channels (social networks, chat, email, video calls and mobile applications). In this way, citizens throughout the country will be able to access SBS services on equal terms and in a secure manner, which will allow them to save time and receive timely responses, within the deadlines established in the Single Text of Administrative Procedures (TUPA).
The general public will be able to access, through self-service, their personal risk center reports and AFP affiliation reports, among others, through the SBS Online Services platform.
Finally, the procedure for handling complaints filed by citizens against supervised companies is developed, within the framework of the powers attributed to the SBS.
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