Enel, the São Paulo energy concessionaire, reported that 14,821 users are still without electricity, according to a report this Sunday afternoon (20). According to the company, the number is equivalent to 0.18% of total customers and the situation is considered “within normality”.
The capital of São Paulo is the most affected, in absolute numbers, with 10,355 properties without electricity. Next is Diadema, with 1,079 customers affected.
Consumer rights
Procon-SP reported that it has reinforced its service in the city of São Paulo, especially for those experiencing power outages. From Monday (21) to Friday (25), from 9 am to 3 pm, consumers in São Paulo will be able to register complaints at in-person points set up in the sub-prefectures of Capela do Socorro, Cidade Ademar, Parelheiros and Santo Amaro.
There is no need to schedule an appointment, and the consumer will need to bring a monthly electricity bill to register the complaint.
According to Procon-SP, the points were installed in the southern region of the city as it was most impacted by the interruption in supply since the storm on the 11th.
Among consumers’ rights, the agency highlights the right to compensation for material damage caused by a lack of electricity, such as lost food or medicine and damaged electrical appliances. Furthermore, it is the company’s duty to provide information in a clear and transparent manner about the resumption of services and also about what the consumer should do to have the amounts reimbursed.
Rain
The Civil Defense of the state of São Paulo reported that the low pressure system operating in the Center-West lost strength and the Amazon humidity corridor diverted towards the states of Minas Gerais and Rio de Janeiro, moving the rain there.
“In the last 48 hours, it has already rained 151 mm [milímetros] in the municipality of Itajubá and 146 mm in Santa Rita do Sapucaí, state of Minas Gerais. And 138 mm in Mangaratiba, state of Rio de Janeiro”, the agency announced in the early afternoon.
