Juan Marcelo Estigarribia, head of the Secretariat for the Defense of Consumers and Users (SEDECO), told Radio Ñanduti that the semi-annual report that will be released in August includes the most frequent types of complaints in the first half of 2022.
Among the most frequent claims are problems related to the return of tickets for concerts or events that have not taken place, which has forced several buyers to go to this state institution.
Likewise, several claims have been made in the field of tourism by people who did not have the possibility of making their trips for reasons such as illness, among others, and who demanded some alternative from the agencies.
Complaints for problems with public services, telephone services, as well as problems with banking entities or the category of household appliances are also found within the ranking, Estigarribia mentioned.
He confirmed that SEDECO only has two auditors for the entire country, so it is quite difficult to carry out an on-site verification in all cases.
People who wish to file a complaint can do so through the website www.sedeco.gov.py or to the email [email protected]. The copy of the identity card, copy of the invoice or contract must be attached in addition to making a report of what happened.
The entrance Return of tickets and problems with services lead the ranking of complaints in SEDECO was first published in diary TODAY.
