The National Network of Spanish Railways (Renfe) must pay 1 100 euros to a Santander passenger who lost a flight to Cuba After the train that moved it to Madrid, it arrived with two and a quarter -late quarter.
As reported on Tuesday, the FACUA consumer association, compensation covers the amount of the new plane ticket —1046.24 euros – and the taxi to Barajas airport, which amounted to 53.95 euros.
Initially, Renfe had only returned to the affected 59.50 euros of the train ticket, arguing that his hiring conditions and the rail regulations do not contemplate link commitments with other means of transport.
Facua took the case before the Arbitral Transport Board of Cantabria, which estimated the claim unanimously and issued a binding award, an office of EFE.
In it, it was concluded that The company breached its main obligation and highlighted its “lack of business diligence.”
Traveler to Cuba: Renfe delay, breakdown and two transfers
The passenger trip was scheduled for June 26, 2024, with more than three hours of margin to reach its flight.
However, the train departed 45 minutes late due to a failure in the doors Already the height of Torrelavega, suffered a breakdown.
The passengers were transferred on the road to Valladolid and, from there, continued on another train to Madrid.
When the traveler arrived in Barajas, the shipment on her flight to Havana had already closedwhich forced her to acquire a new passage for another plane that came out two hours later.
