The National Institute for the Protection of Consumer Rights (Pro Consumidor) said that the entity has received nearly 11,000 complaints and claims so far in 2024, resolving 92% of those cases, which constitutes a historical record for the benefit of all Dominicans.
This was reported by the executive director of the entity, Eddy Alcántara, who said that as of August, the number of complaints and claims received “broke all standards or expectations created due to the trust that Dominican society has placed in the institution under the current administration.”
“Thanks to this trust, consumers who feel that their rights have been defrauded or affected, turn to the institution in an attempt to resolve their situation,” he reiterated.
He said that these claims and complaints received to date are due to specific situations, which affect the economic interests of consumers, while stating that of the almost 11 thousand cases, 92% have been satisfactorily resolved and the remaining 8% are in the process of being reviewed in order to issue the corresponding resolutions at the appropriate time.
He explained that most of the claims or complaints that reach Pro Consumidor have to do with breach of warranty, defective items, real estate cases, products with expired dates and in poor condition, among other consumer cases.
Alcántara stated that the maximum number of complaints and claims
that Pro Consumidor had received had been around 6 thousand cases in 2022, corresponding to this same administration.
“That amount, as we can see, has doubled in the eight months that have passed this year,” he said.
He also explained that the significant increase in the number of customer assistance services is due to the opening of all the offices that were not providing service.
He said that of the 13 offices he found when he took office, nine were working with limited capacity, “and currently there are new facilities in different parts of the country to facilitate access to all citizens who wish to seek the services offered by Pro Consumidor.”
He indicated that these offices that have been opened during his administration are located in Punta Cana, La Altagracia; Puerto Plata, La Vega and María Trinidad Sánchez, as well as eight in the facilities of the Government Technology Office (Punto GOB).
Alcántara thanks Dominican society for trusting Pro Consumidor to resolve their conflicts without delays or costs.
He said he would continue to strengthen the different departments of the institution to make access to services more flexible, with the aim of ensuring that Dominican society preserves the trust it has earned from consumers.
