The executive director of the National Institute for the Protection of Consumer Rights (Pro Consumidor), Eddie Alcantara, announced the creation of two specialized units in order to respond in record time to complaints and claims filed by consumers.
Alcántara explained that these two new divisions of the entity will help streamline the processes of hundreds of pending cases filed by consumers, which have been delayed since 2015.
He said that citizens can rely even more on the functioning of these two divisions, “since they will have answers in a quick and timely manner.”
He assured and guaranteed consumers that these claims and complaints, which have not been answered in previous efforts, “will be resolved in the next 30 days through the operation of those divisions that will be responsible for resolving and resolving these pending cases ”.
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He also stated that these two units, a liquidator and an analysis unit, will give answers to all the files that are found and that have not been known by the institution from 2015 to date.
“We will try to provide answers to the many concerns that consumers have had for years, those who recognize that it has not been a product of the lag of this management that began twelve months ago,” Held.
The official indicated that since he is in charge of Pro Consumidor he is being giving immediate solutions to all the claims that have come in his administration.
He said that the settlement commission is going to resolve all those claims and complaints that were not given in previous efforts “and those that reached Pro Consumidor in this management and that could still be pending decision.”
Likewise, he said that the analysis unit will expedite all the cases that come in after all those backlogged files are decided with the aim that consumers can be answered much more easily.
“From now on, all the claims and complaints that come to Pro Consumerthe answers will be given to consumers in record time with the intervention of the analysis unit and the settlement commission that has been created for such purposes”, he stated.
The head of the consumer protection entity also pointed out that all the parties involved in the process will be notified so that in case of not being satisfied with the resolution they could use the path established by the Constitution, the different norms and their regulations to refute them.
Finally, Eddy Alcantara invited all citizens who have some type of claim in Pro Consumer to verify in the portal of the entity in the next thirty days its resolution in relation to the answer on the possible fraud of its rights.
