Pricetravel Holding announced a strategic agreement on Tuesday with Amazon Web Services (AWS) To transform the operation of your Call Center and enhance your technological infrastructure, with the aim of improving the experience of your customers and tourist commercial partners throughout the region.
“The main reason for this collaboration was our constant search for excellence in customer service. AWS offered us the tip technology and unique cloud infrastructure, which allows us to climb quickly, be more flexible and improve the experience of customers of our different business lines,” said the CEO of Pricetravel HoldingSergio Sánchez.
The use of AWS technology will allow optimizing the scalability, safety and efficiency of the firm’s digital platforms dedicated to the distribution of travel in Latin America
In a statement it was detailed that Pricetravel Holding will continue to implement artificial intelligence and AWS learning solutions to automate repetitive tasks, improve response speed and customize customer service. AWS’s scalability will allow PriceTravel Holding Call Center to operate under a payment scheme for use, guaranteeing operational efficiency and the ability to adapt to high demand seasons without wasting resources.
For his part, the Director General of AWS in Mexico, Rubén Mugartegui, said: We are proud to boost the innovation of leading organizations such as PriceTravel Holding by providing access to infrastructure and more advanced technologies, including the artificial intelligence. More than 100,000 customers worldwide use our AI services to innovate and continue growing.
In addition to the new technology that will be used in Call Center, integration with AWS will benefit other key areas within PriceTravel Holding, allowing more agile decision making and the development of tools for travel agencies (B2B), affiliated companies (B2B2C) and final customers (B2C). This global infrastructure will facilitate the expansion of the company to new markets.
RRG
