The Universal Guaranteed Pension (PGU) is an important benefit that the Chilean State grants to people aged 65 and over who are not part of the richest 10 percent of the population. Despite its importance, sometimes problems or complaints may arise related to this benefit, but there are procedures to resolve them effectively and quickly.
To verify if you are a beneficiary of the PGU, simply enter the ChileAtiende website and use the option “Do I have the benefit?” This simple step allows you to quickly and easily know if you meet the requirements to access the pay of this benefit.
If you have problems with the Universal Guaranteed Pension, there are various service channels available to receive complaints. These channels are intended for both the beneficiaries of the PGU as well as those who have requested the benefit and have some difficulty. Citizens who need to make a claim can go to the corresponding pension paying entities or to the Social Security Institute (IPS), where they will be assisted and receive guidance on how to proceed with their claim.
Once the claims are received, they are entered into the Integrated Claims Management System PGU for later resolution. This system allows claims related to the Universal Guaranteed Pension to be managed in an efficient and orderly manner.
In the case of specific problems related to the pay of the PGU, it is recommended to request assistance through the ChileAtiende page, go to a ChileAtiende branch of the IPS, Administrator of Pension Funds (AFP) or insurance companies, or call in advance the telephone number 101 to obtain detailed information about the situation.
