The expert in online shopping, Viellys De La Espada, highlighted that prior to the pandemic, consumers were already making use of online purchases, both locally and internationally, however, what the pandemic did was to boost those sales in 2020, since more than 10 million people in Latin America started buying for the first time.
He highlighted that among the categories that people consume the most are: fashion, technology, home, fitness and spare parts.
Despite the fact that many people have had that confidence to continue making their purchases online, De La Espada affirmed that it is normal for those who enter this initiative for the first time, due to the fact of entering personal information or that if a product does not is left to the buyer.
Among the main recommendations made by the expert, is to use a secure internet service, which is why she urged people to use the one at their residence or office, since they are ideal for the purchase process that may take a while.
In addition, he mentioned that when buying online you have to review the return policies of the items; It is important to read the details and see if the returns for defective products, among others.
