Since its creation, the figure of Ombudsman It has been conceived as a channel to channel the population’s complaints in situations of injustice or violation of rights by public or private entities.
Between 2013 and 2024the institution received a total of 15,096 casesof which 12,214 have been resolved, representing a resolution rate of 80.9%. These data were extracted from the institutional memories of the Ombudsmanavailable on your Transparency portal.
He last year The highest number of cases admitted in the entire series was recorded (2,336), with a resolution of 1,646, which is equivalent to 70.4%.
Paradoxically, the second year with the most cases was in its debut, in 2013. On that occasion it was reported 2,059but only 1,306 were resolved, which represents 63.4%.
The own institutional memories They portray that, by that date, the population was largely unaware of the powers of that institution, which caused many applications to be rejected. Furthermore, the main activities of that year were focused on the formal constitution of the institution.
Over time, the figures have shown a variable trend: while in 2014 and 2020 Virtually all cases entered were resolved, in years such as 2015 and 2021, the volume of files exceeded the response capacity, generating lags. On average, the institution received annually 1,258 files and solved 1,018.
Likewise, the number of orientations and closures of claims has varied significantly. In 2018For example, they offered 678 orientations and 572 cases were closed, while in 2022 the figures were 146 and 778, respectively.
The year with the most orientations was 2024, with 1,095, and in 2021 the peak of claim closures (1,022), a figure that even exceeded the total number of cases resolved that same year, which was 879.
First fights
In just over a decade, the areas of intervention have been diverse, although with a clear focus on the protection of social rights, the control of abuses by public officials and the supervision of vulnerable conditions.
One of the priority approaches in the genesis of the institution, which was led by the lawyer Zoila Martínez Glovewas access to basic services, especially in health and social security. In 2014For example, the institution managed the affiliation to the Subsidized Social Security Regime and the Single Beneficiary System (Siuben) of more than 215 people of limited economic resources.
In the area of citizen security and human rights, Martínez Guante repeatedly intervened in the face of irregular actions by the National Police and cases of missing personsin actions started in 2016 and continued in subsequent years.
He prison system It has also been the subject of attention, after identifying inadequate conditions and violations of rights. In 2017, the institution monitored the situation of the San Luis prison and promoted actions to guarantee the vaccination of the prison population.
Current management and sound cases
One of the most notable actions of the current management was his intervention in the case of Dominican Postal Institute (Inposdom), where they were documented irregular separations and non-payment of labor benefits.
Given the refusal of the then director to respond to the institutional requirements, Pablo Ulloacurrent owner, activated the public criminal action and presented a formal complaint. This measure led to the revocation of a judicial file and the order to continue investigations, which resulted in the payment of more than 10 million pesos in benefits and the reinstatement of public servants.
It was the first time, in the history of the institution, that a court decision favorable for criminal prosecution of an official for obstructing the functions of the Ombudsman.
- In 2022, the entity also presented a special report on deaths of citizens in police custody. In 2023, he acted ex officio in the case of the alleged robbery of a girl in the San Lorenzo hospital from Los Mina. Recommendations were issued to the Health authorities and immediate responses were achieved, such as strengthening security in hospital centers and the development of national protocols to improve surveillance in these spaces.
