The story of a 78-year-old man, who collects signatures to be attended in person at banks, is going around the world, being a voice of those who are not very skilled with electronic devices and technology.
This is Caros San Juan, a grandfather who has collected a total of 100,000 signatures in the last four weeks, with the aim of demand a more humane treatment in bank branches, since they feel isolated because almost all procedures are telematic.
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“I am almost 80 years old and it saddens me very much to see that banks have forgotten about older people like me,” he laments in the petition started in ‘Change.org/SoyMayorNoIdiota’.
“Now almost everything is online and not all of us understand each other with the machines. We do not deserve this exclusion,” he added.
“They do not stop closing offices, some ATMs are complicated to use, others break down and nobody solves your doubts, there are steps that can only be done online (…) And in the few places where there was face-to-face care, the hours are very limited, you have to make an appointment by phone, but you call, nobody picks it up and they end up redirecting you to a application that, again, we do not know how to handle, or by sending me to a distant branch to which you may not have how to get there, “said this older adult on the EuropaPress portal.
The man thinks that treatment is unfair and inhumane. “Before you went to the cashier and made a payment or any other procedure, but increasingly, for simple procedures, they require you to use complex technologies that many of us do not know how to use,” he said.
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This event occurred in Valencia, Spain, where this man has lived for more than 60 years. Likewise, he pointed out that although for a young person a digital procedure surely does not involve any effort, for many older people to withdraw money or make a transfer becomes impossible if it is through a mobile application.
