Gustavo Andrés González published what happened through his social networks. He denounced there were problems with the stopover in Bogotá from San Andrés and the connection to get to Cali, the suitcase has not arrived and several of his friends could not travel because “they resold his tickets,” he said.
Colombia News.
Complaints about the treatment that travelers receive by airlines in the country continue to be filed. In the last hours a new complaint has been made from the El Dorado airport in Bogotá, who made the facts public was the journalist Gustavo Andrés González, who recounted all the ordeals he had to go through.
González published around 9:32 p.m. this Sunday, May 22, on his Twitter account several videos in which he complains to one of the airline officials about the mess due to the change in the schedule of his flight, inconveniences due to luggage and what had happened to several of his companions who could not return from San Andrés because “they resold their tickets.”
- “As usual @LATAM_CO my flight with a stopover in Bogotá, the connection to get to Cali appeared for tomorrow after fighting they realized they were wrong, my companions could not travel because they resold the tickets, who is responsible? @AerocivilCol”.
The text was accompanied by a video in which the communicator records a company employee.
The employee who served you.
The images show when Gustavo asks the man to help him resolve the situation, however, the answers he received left him surprised.
- “What a disaster this is,” he said while the man the employee answered, “I can’t help you.”
- “I buy my ticket to Cali from San Andrés, I arrive in Bogotá simply to make a transfer, I arrive here and they simply tell me that I cannot get on the plane because of my suitcase.”
The man, despite the explanation and claim, was ignorant, the communicator asks him to pay attention to him and apparently touches his shoulder, his response was, “don’t touch me, I’m not touching you.”
About 17 minutes later, Gustavo publishes another video from inside the plane, where he specifies the following:
- “After protesting they put me on board, why do they disrespect passengers, my colleagues could not travel, when they arrived at the airport in San Andrés they found that they resold their tickets, one of them has to report to work at 1st hour.”
After protesting they put me on board, because they disrespect passengers, my colleagues could not travel, when they arrived at the airport in San Andrés they found that they resold their tickets, one of them has to report to work at 1st hour @FabioFarroyave @AerocivilCol pic.twitter.com/ICSImIsvN0
– Gustavo Andrés González V. (@GustavoAndresG_) May 23, 2022
Already during the morning of this Monday (6:49) he reported the situation again, he said that his suitcase had not arrived: «As I foresaw, my suitcase did not arrive in Cali, I was left without several items that I urgently need, I will initiate legal action against @LATAM_CO The treatment I received from Víctor Jaimes, the person in charge of boarding, is demeaning. @AerocivilCol @Supertransport«.
The airline responded to that message as shown in the following image.
Around 11 in the morning the situation had not changed, he reported his suitcase as nothing that arrived and asked the company for solutions again.
This is the only thing that Latam airlines knows how to answer to finally not answer anything, it is almost 11 am and my suitcase does not arrive, while you do miss the flight as it happened to a colleague of charge $ 200 thousand fine. https://t.co/Uo0kikYWts
– Gustavo Andrés González V. (@GustavoAndresG_) May 23, 2022
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