Nequi disabled the payment option that many used and caused dissatisfaction among its customers

Photo: Photo: taken from YouTube – Noticias Caracol / Nequi

The entity indicated that it has other alternatives to make payments.

Nequi, the popular financial application in Colombia, recently announced the deactivation of its payment method using QR codes for dataphones. This news was communicated on October 9 through a message in the application, generating a wave of reactions among its users.

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The platform is known for offering a variety of financial services, including savings accounts, money transfers, payment for services, and the ability to make online purchases.

Its focus is on facilitating money management through mobile devices, allowing users to manage their finances quickly and easily, without the need for a traditional bank account. One of the most popular methods among users has been payment through QR codes, which has facilitated transactions at various points of sale.

One more time #Nequi Instead of offering greater comforts to the client, they only look for their own 🤑
Payments on dataphones by QR are disabled.
The irony is that the notification is titled “Many ways to pay with Nequi” when really THEY DECREASE THEM!
Thank goodness I have my NU. pic.twitter.com/R9Hy1exa99

— Dayana Lindarte (@LindarteDayana) October 8, 2024

Nequi’s decision generated discomfort among its clients

However, Nequi’s recent decision to disable this option has generated a flurry of comments among its customers. Despite the notification about the removal of the service, the company invited its users to explore other payment methods available on the platform. “You can continue paying with a Nequi Visa card,” the entity noted in its message.

Many users expressed their concern and discontent. Some consider that payment by card with QR codes was a necessary and convenient service, and the elimination of this option could affect the experience of using the application.

Despite the controversy, Nequi has emphasized that its goal is to maintain agility and efficiency in its users’ transactions. He pointed out that the platform has other alternatives to make payments.

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