during his first month of implementationalmost 100,000 people signed up for the Do Not Call registry to avoid phone calls from unknown numbers that offer cell phone promotions, credit or debit cards or discounts.
As reported by the Communication Services Regulatory Unit (Ursec), 95,191 numbers phone numbers signed up for the Do Not Call registry while 30 companies consulted it. In turn, it received 24 complaints about non-compliance.
How to join the registry
On Saturday, April 30, the National Do Not Call Registrywhich allows users to sign up for a list that excludes them from calls with advertisements or cell phone offers, credit or debit cards or discounts on some service, coming from unknown numbers.
The record was created by article 181 of the law of Accountability 2020 and entered into force on January 1, 2022. However, the government had a period of up to 120 days to regulate it and President Luis Lacalle Pou ended up signing the decree on April 22.
Enrollment prevents the user receive calls, text messages and communications via WhatsApp and Telegrambut it does not prevent the arrival of emails.
According to the law, the telephone companies (Antel, Claro, Movistar) will provide three means to sign up for the registry: through the website of each companyso face-to-face, in the places that the companies determine, or by SMS 6622.
You can call 6622 to register a landline, call *6622 or send a message to 6622 with the word high and the ID number to register a cell phone, or presenting yourself at any commercial office of the telephone companies.
In case you want to lower the registration number, You can use any of these means. In the case of messages, the word must be sent Short.
When registering by phone, an automatic message or audio arrives confirming that the request was successfully processed. The voice of the answering machine clarifies that the process can take up to five daysbecause the companies have this term to send the list of numbers that they requested to enter Ursec, which will update the list every month.
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The role of companies
Ursec’s report informed on 24 complaints of non-compliance received. According to the decree, users may report if there is a breach of the law. In the event that a company does not respect these cases, the situation will be evaluated by Ursec, who may apply the sanctions that he deems pertinent.
Companies interested in carrying out advertising campaigns they must register with Ursec free of charge to be able to consult the Do Not Call registry of the three telecommunications companies.
this record will update every 30 daysso those interested in launching campaigns should review the list to see which new users have joined or which have unsubscribed.
Regarding users in general and who have chosen not to register in the Do Not Call registry, the decree establishes a time slot in which the call centers can contact you.
“It will be understood that the calls are made in a reasonable manner and at reasonable times if they are made in Monday to Friday from 9 a.m. to 9 p.m., or Saturday from 9 a.m. to 7 p.m.unless the users expressly request to be contacted at a different or specific time or day, which must be duly documented and preserved by whoever carries out the campaign”, expresses the decree signed on April 22 by Lacalle Pou.
On the other hand, advertising campaigns should be done from an identifiable number. “You cannot call from an unknown number and they must indicate which company they belong to and by whom they are in charge of carrying out such an advertising campaign”, he had explained to The Observer the National Director of Telecommunications, Guzmán Acosta y Lara.
