Credit Engine, Savings and Credit Bank made available to its customers a omnichannel chatbot under the name of Piston, with the aim of offering improvements in its services.
The new digital interaction tool is designed as a response to consumer behavior, which since the beginning of the use of machine learning for the automation of processes, it comes to improve the way in which companies converge with their related and provide personalized attention.
“Motor Crédito works every day to provide automated services via digital channels in order to centralize the points of contact preferred by our customers, create a pleasant, easy and personalized experience, which at the same time allows us to align all service communications and simplify the process. of induction of new clients”, commented the director of marketing and digital transformation of that financial entity, Gabriela Sosa.
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The Motor Crédito chatbot is available via the website motorcredito.com.do, WhatsApp and Facebook. Through these channels, the clients of the financial entity will be able to connect from anywhere and receive answers to their concerns in the shortest possible time.
“We believe in being where the customer is and we are working so that these channels can offer more and better solutions to our customers, without the need to visit the branch and without having to make a call”, emphasized Gabriela Sosa.
With the implementation of artificial intelligence, the Chatbot Piston It is trained to answer questions about financing and investment products, know customer service hours, how to contact them, express suggestions, redirect a representative if the user so wishes, among other interactions.
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