During August 2024, many occurred in Chile Light cuts They were scheduled and warned. However, this situation brought many problems to various citizens.
Within the framework of the collective voluntary procedure, the National Consumer Service (Sernac) and Enel reached an agreement that will benefit more than 800 thousand homes in the Metropolitan Region.
More than 2.5 million Chileans will benefit from an economic repair program, where those who suffered longer interruptions in the supply.
When will economic reparation be charged?
From Government of Chile they ensure that payments will be applied directly as discounts on the tickets, and will begin to be held between the months of June and July of this year 2025.
The amounts of light cut compensation, according to the number of days, will be:
- Low (less than 1 day): $ 2,562
- Moderately low (from 1 to 2 days): $ 18,060
- Average (from 2 to 6 days): $ 39,972.
- High (from 6 to 7 days): $ 90,252.
- Very high (from 7 days): $ 132,151.
- Extremely high (from 10 to 15 days): $ 377,999.
In addition, they announced that special compensation will be applied to all those who at the time made formal claims before the Sernac. Those who made the claim in person will add up to $ 11,000 per home.
$ 18,000 will also be added for care that added allusive information to food or medicine losses.
What will happen to burned or broken appliances?
As for those who suffered the fire or the breakage of appliances such as ice cream makers, televisions, etc., a review process will be opened by Enel.
“This agreement is one of the largest that has arrived at the institution and, particularly, the largest in basic services,” said the National Director of Sernac, Andrés Herrera. In addition, he said that it would also be the most significant in terms of amounts, after that of PVC.
