This year it is expected that digital transformation in it banking sector and financial continues to rise, so the country manager of Stefanini Peru, Jaime Mourão shared four trends for the sector for this 2023.
1.- Approach towards flexible cloud computing. The adoption of the cloud – Cloud – will be defined by a better comprehensive technical approach so that banks take advantage of the broader benefits of each Cloud tool in an integrated way that allows them to quickly and economically add new services, products, channels and digital applications .
2.- Payment system as a service. Payment as a Service, PaaS. Banks and financial institutions are outsourcing their payment platform technology and operations to drive digital innovation and stay relevant in a competitive environment.
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3.- Transition to the network of digital channels. The digitization of the financial sector will continue to imply the closure of branches and the transfer of processes to the digital capabilities network, leaving human interactions for the personal banking and business segments, while digital banks will continue to experiment with a mixed or hybrid model to continue gaining customers.
4.- Increased investment in data privacy and security. Cybersecurity and data privacy will become a unique selling proposition for many financial institutions and large technology organizations. Financial institutions will be the place where the identities of consumers who will be the final owners of their identity are kept.
“Thus, organizations will work to determine what really matters to their customers, identify projects to improve important experiences, prioritize the efforts with the greatest potential for customer and business benefit, and then train their employees and provide them with new tools. so that they can offer the right experiences in a coherent way”, emphasized Jaime Mourão from Stefanini.
