According to data from the OVSP, Porlamar was the city with the most negative evaluation of internet services among the other cities, reaching 56.4% of those surveyed. This is due to poor service conditions
According to data collected in a study of citizen perception, carried out by the Venezuelan Observatory of Public Services During the first months of 2022, Porlamar was the city with the lowest acceptance in the water service compared to the other 11 cities evaluated, among other information related to electricity, domestic gas, urban sanitation and telecommunications services in the capital of New Sparta.
Expanding the information on the water service, for the total of the sample in the 12 cities, 58.9% of those consulted gave a negative opinion about the quality of the service, while, in Porlamar, these opinions represented 84.2% of responses, followed by Maracaibo (75.4%) and Punto Fijo (74.7%).
In Porlamar, the main reasons for giving a negative opinion about the water service were inconsistency in reception (65.0%), having pipes but not receiving the resource (14.5%), color, odor and taste problems (6.0%), residues in the water (9.7%).
Electricity: citizen perception shows some improvements
Regarding the performance of the electric service in Porlamar, it received a 42.9% negative assessment. Among the reasons for these evaluations, fluctuations and intermittence represented 55.5% of the answers, followed by 15.0% related to rationing, 11.5% to damage to electrical appliances, 11.0% to lack of maintenance.
Since September 2021, there has been a decrease in the percentage of negative assessment of the quality of the electricity service in Porlamar, this being 72.2% (the worst among the other cities), to 42.9%, according to users. consulted, as mentioned above.
Domestic gas: the service most used for cooking
Regarding the situation of domestic gas in Porlamar, 87.3% of those consulted stated that they use it for cooking. Of this group, 98.5% do so through individual or residential cylinders and only 1.5% have direct gas in their homes.
Regarding the frequencies of reception or refilling of domestic gas cylinders in Porlamar, 43.9% receive the resource once a month; however, there is a percentage of users who have cylinders or refills once every three months, representing 13.7%.
Among other frequencies, 30.9% receive cylinders or refills once every two months, 5.2% once or twice a month. In addition, 0.7% almost never receive the distribution service and 1.7% expressed that they do not have the cylinders.
Deficiencies in the telecommunications service
In general, 41.6% rated the mobile internet service negatively. For its part, 52.9% of users in Porlamar gave an unfavorable opinion, positioning the city as the second with the greatest deficiencies.
For its part, the quality of the Internet service for the home received 42.4% of negative opinions. In this case, Porlamar was the city with the highest negative assessment among the other cities, reaching 56.4%.
Urban cleaning: best evaluated service in the city
The citizen perception in the 12 cities of the country rated the quality of the urban sanitation service with 60.4% positive opinions. In the case of Porlamar, this value was 79.6%, positioning itself as the city with the best rating.
Finally, according to the findings of the study carried out by the organization, the group of users that gave a favorable opinion about the urban sanitation service in Porlamar, based their response, mainly, on the opportune frequencies of solid waste collection with the 94 .2% of responses.
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