Havana/Six months after the controversy was implemented Ticket application For the purchase of fuel in Havana, customers only have criticism about their operation. Who know the tool, first activated at the end of 2022 to try to fight COLEROS and resellers, summarize their experience with a word: disastrous.
In the streets and in the Telegram groups of the gas stations the complaints accumulate. Users lament constant hangers, queues that barely advance and, most commented, the crack that is open for corruption and resale of fuel. Instead of organizing the ranks and calming the spirits, Ticket seems to have aggravated the problem of Buy fuel in the Cuban capital.
“We expect more than a month to touch our turn in 25 and G (the Vedado), which we had taken through the application,” he tells 14ymedio Nadia, a habanera who inherited from her father an old and blafted Lada. “The car is the same age as me, 45, continues to rolling and is the main means of transport of the whole family, but although we have made magic with mechanics so that it is, what we cannot do is that it moves without gasoline,” heronizes.
“The tail is supposedly virtual but it works as if it were physical because it is the same chaos and the same push That is armed in front of the stores when they get something, “laments the woman.” I had to spend five hours on the outskirts of the gas station and when I finally touched me they did not want to dispatch me because although in Ticket they asked me for the number of the cart of the car, it turns out that from August 1 fuel is sold for the number of the circulation. ”
“More than a failure of the application, it is that technology goes on one side and reality on the other”
At the end of last July, the Cimex Military Corporation announced that the Servicenters would demand the code of 17 alphanumeric characters that identifies each vehicle, to verify the number recorded on the Ticket platform and thus be able to acquire fuel. The measure sought to organize the process and meet customer demand. In addition to that data, customers must register others as name, surname, identity card, email and telephone to get a turn in the row.
CIMEX justified the new requirement from having detected “violations of the terms and conditions of the platform.” But, customers who were registered from before are not allowed to acquire the product under the conditions prior to August 1. “More than a failure of the application, it is that technology goes on one side and reality on the other,” says Nadia.
Frustrated, the woman returned to the house, but when she saw each other without gasoline after months of waiting she decided to return and “fight.” He could finally buy the fuel but not even that managed to calm his discomfort. In addition to the “bureaucratic absurd, Nadia was very hurt by the reaction of the rest of the drivers who awaited to fill the tank of their vehicle. “They do not want the tail to be delayed, so they remain silent, with fear and without any solidarity between them.”
Yantiel, another user who uses ticket for the purchase of fuel complains about the operating problems that the tool has. “Payment 200 pesos a year for a subscription on the platform and, nevertheless, the gas station’s tail works badly, sometimes it costs me until I register.” The Havana warns that, at 33, the management of new technologies is something that is “quite well” but that for older people the calvary is double.
“They have to pay for someone to configure ticket and even to take a turn,” he explains to this newspaper. “In the end it is a way of segregating the elderly because for them all this is much more difficult, many do not even have a mobile phone where the application can be installed.”
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In the Telegram group of the El Tangana gas station, of El Vedado, the criticisms are also crowded. María Iliana wondered this Monday what was happening in the Servicenter that “does not advance, does not move his tail.” Others, such as Lizbet Pérez, do not find the logic in which the shifts or the amount that are available every day are distributed. “Yesterday they gave regular and 150 motor,” denounced the woman who expected more speed.
In the city of Sancti Spíritus, where long blackouts hinder Internet connections, the application works even worse. Leo, 49, is in “two virtual tails, one for liquefied gas and one for gasoline.” This Monday I had to buy the Balite With which the family expects to cook the next weeks, but “I could not confirm the turn because the connection is dropped and if I do not confirm it, I lose it,” summarizes.
In this half year the diversion and resale of fuel have not decreased. In the gas station of 42 and 33, known as El Tree, in Play 14ymedio a regular to the place that prefers to keep its anonymity. “Customers have spoken even with the head of sector (police) of the area and although she is aware of the matter she says she cannot do anything because when they approach the place they leave.”
The outraged driver says that almost all of the network dress and behave the same. “Short pants, press and move with Aguaje (as thugs) “. The clothing of the network of COLEROS It also includes caps and even hoods. “The gas station’s employees know what is happening but they tell customers that they are the ones who have to take care of the tail.” When a new driver arrives, the resellers propose to sell a shift later because they have already copied several positions.
“Neither Ticket nor anything, the law of the strongest is the one that sends in those queues,” concludes the frustrated driver.
