The platform recalled on its social networks that “we have the option of always verifying who the money is going to” by validating the name before sending. Many assured “it is incredible that they are still wrong” and “it is complex to let someone without driving experience send that amount of money” by Nequi.
Caribbean News.
A real headache is the one that a social leader and his mother are going through in the city of Cartagena, the reason? They would have mistakenly made a transfer for more than $2 million through Nequi.
The publication was made on Twitter last Saturday, April 9, by the youth activist and candidate for the Cartagena Council, Jhon Jaime León.
He wrote that “if anyone knows someone with this name, please give me their whereabouts and I will give a reward.”
He explained that the money was to “pay something and I accidentally made a mistake in a number or to the one I sent it to, I will give something in exchange to return it to me.”
However, he received several messages in which they would be pointing out the error, for which he stated that “my dear mother was the one who made the transfer because she did not want to accept help, anyone was wrong, anyone can be wrong.”
Adding that “people are super good at judging and pointing.”
Nequi’s answers
In the comments of the publication, many expressed their opinion, there were several who were stating that the money “was lost”, others that “first he said it happened to him” and then to the mother.
In addition to who was upset when detailing that “how are you going to let your mother who has no experience sending money, give away more than $2 million because -I didn’t even say iyidir-“.
However, most Internet users stressed that making a mistake today in a transfer of this type is complex, “because Nequi asks you a thousand times,” they said.
Some Tw response from the platform.
Do not lower the flag????️ that not everything has been lost, remember that the Nequi Team ???? this for you. We invite you to send us a DM and together we can solve it.???? We will wait for you.
— Nequi (@Nequi) April 9, 2023
Hi Willie! We, as a means of payment by law, cannot withdraw money from an account without authorization, but we can help the parties to reach an agreement for the return of the money.
— Nequi (@Nequi) April 10, 2023
Hello, John! Therefore, we seek how to help better review shipments???? Now, when they write the # of the cell phone to which money is sent, part of their name appears, so it is clearer if the data matches or not.
— Nequi (@Nequi) April 10, 2023
Hello! From Nequi we look for how to help better review shipments ???? Now, when the users write the cell # to which they send money, part of their name appears, so they are more clear if the data matches or not. ????
— Nequi (@Nequi) April 11, 2023
We admire your honesty ???? !
— Nequi (@Nequi) April 10, 2023
If you have difficulties using your App Nequi???? Do not hesitate to write to us, remember that we are here for you.????
We invite you to write to us in DM and so we can help you.— Nequi (@Nequi) April 9, 2023
Hello! Here we are to find a solution together, send us a DM to see the details of your case. We stay tuned
Team Neki! ????— Nequi (@Nequi) April 11, 2023
