VenApp, the tool created by the government, is the only option that Hidrobolívar offers to report the rupture of pipes in the entity. To do this, it is necessary to have a smartphone and the internet, resources that most citizens do not have.
Text: Simón Arreaza / Caroní Mail
Guayacitans have denounced on multiple occasions the deficiencies in the supply of drinking water, some of the most affected areas being Villa Central, Los Olivos and Los Mangos, in Puerto Ordaz, which receive two to four hours of water daily, having to fill buckets or tanks to meet your needs for the day.
Hidrobolívar, the company responsible for the service, offers as a solution to water problems, reporting failures through the VenApp application, in its “line 58” section. Sources from the state government consulted explained that the app is only used for reports related to the rupture of minor pipes and that claims for deficiency in the water supply must be made directly at the hydrological offices.
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The application created by the government within the framework of the 3.Nets (Resistance, Rebirth and Revolution), is the only solution offered by the state for claiming pipe ruptures, so it is necessary to have a smartphone, resource which is difficult to access for people in vulnerable conditions in large population centers as well as in more remote areas. In addition to this, in a query carried out by Correo del Caroní, 72% of those surveyed are unaware of the existence of this app.
The lack of internet access and resources to acquire a smart device has given way to the well-known “managers”, who help older or low-income citizens to solve problems related to claims and requests on government pages. This situation has caused unscrupulous people to take advantage of the needs of others to generate profits, at the expense of the lack of resources that the State must guarantee to each Venezuelan, such as internet access and decent wages and pensions.
To this must be added that some citizens distrust the VenApp claims system created by the national government. This is the case of Alejandra, a resident of Villa Central, and who receives the water supply 2 hours a day, who claimed that “why am I going to make a claim if they are not going to fix it anyway.” The citizen made reference to the fact that she knows that the water problems are the consequence of a structural failure, that they will not be solved quickly because many resources are needed. Other users mention that claim requests can go days without a response.
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