Is this fair? Can they knock you down so blatantly? Who controls these abuses? “Asked the renowned sports journalist.
Colombia News.
The mess over the handling, forms and actions of the airlines with customers in Colombia generates controversy again. During the last hours a new case was known where a passenger who could not use the ticket asked for the refund of the money and ended up ‘lying down’, as he denounced.
It was the renowned sports journalist César Augusto Londoño who reported the situation.
Through his Twitter account, he published he had requested the return of a ticket that he bought but had not used.
The cost of said ticket had been $ 392,200, but at the time of requesting that amount, they responded that they could only return $ 64,500.
Is this fair? Can you get knocked down so blatantly? Who controls these abuses? ”He asked the Superintendency of Transportation and the Superintendency of Industry and Commerce on the social network.
I requested a return of an air ticket from @LATAMAirlines which I couldn’t use, for $ 392,200. They told me that the amount to be returned was $ 64,500.
Is this fair?
Can they knock you down so blatantly?
Who controls these abuses?@Supertransport @sicsuper pic.twitter.com/4xeGozAX1I– Cesar Augusto Londoño (@cesaralo) December 1, 2021
In the social network, the criticism, pointing out against the company and the regulatory entities did not wait.
Users asked “have you when so much arbitrariness?”.
By changing an airline, a ticket went from 400 to 800 thousand pesos
There was a case that was presented a few weeks ago and it also generated criticism.
At that time, they described as outrageous and outrageous the price variation that occurred with users who “without son or ton” had their schedule changed at the last minute.
The complaint was also raised through social networks.
Where the journalist Ana Milena Gutiérrez through her Twitter account exposed the complaint.
“What he is doing @Avianca with users is NOT to believe, “said the communicator initially.
Then he expressed the way in which they were notified, the availability of flights and the high cost of the change.
- «They notify us – by mail – that the flight changed from 6:13 am to 9: am. I decide to look for Tk at that time (6:13 am), indeed there is availability but, here is the price … How to understand this? ».
The price of the flight went from $ 433,630 to $ 870,640 for today, Friday, November 12.
What he is doing @Avianca with users is NOT to believe. They notify us – by mail – that the flight changed from 6:13 am to 9am. I decide to look for Tk at that time (6:13 am), indeed there is availability but, there I leave you the price … How to understand this?
???@sicsuper pic.twitter.com/aNbsXTY9tF– Ana Milena Gutiérrez (@anamilegut) November 12, 2021
A cost of more than 50% and that has generated outrage in users and Internet users.
Those who once again asked the Superintendence of Industry and Commerce to act in this type of case that according to the opinions, “only remains in complaints and reports, but they do little.”
Likewise, they add that there is already a collective fatigue with this type of situation.
Given that they denounce that «the airlines do what they want with users and nobody, absolutely nobody does anything.
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