Buying a home is one of the most transcendental decisions in the life of a person. However, many buyers do not know the rights that protect them against delays, deceptive advertising or breaches by real estate.
In that context, the Real Estate Customer Defensorcy (DCI) —Entity created by the Confederation of real estate developers of Peru (CODIP) and the Peruvian Construction Chamber (Capeco)– Share five fundamental rights that every buyer must know to avoid future inconveniences:
1. Right to a quick solution of conflicts
If a disagreement arises with the real estate, the buyer can go to the mechanisms agreed in his sale contract. If these do not exist, you have the option to go to INDECOPIto the Judicial Branch oa la DCIprovided that the company is attached to this solution mechanism.
2. Right to claim deceptive advertising
When the housing delivered does not coincide with what is offered in the advertising, the buyer can report it to Indecopi or the DCI for Infringement to information and suitability. These institutions offer agile mediation and resolution processes.
3. Right to demand transparency in legal information
The buyer can request copies of the Building licensethe approved plans and other permits to the real estate company or the corresponding municipality. This allows to verify that the project is legal and that does not run paralyzes.
In finished projects, documentation can be requested directly to the SUNARP or to the municipality to confirm the property and legality of the property.
4. Right to receive post -sales guarantees
By law, building structures have a Minimum 10 -year guaranteewhile the finishes have the manufacturer guarantee. Most real estate also offers between 6 and 12 months of post -sales attention To solve minor damage.
5. Right to compensation for unjustified delays
If the delivery of the house is delayed without just cause, the contract can establish penalties or compensation In favor of the buyer. Real estate must prove whether the delay was due to external factors, such as public works or lack of basic services.
How to submit a claim to the DCI
Real Estate Customer Ombudsman offers a process Free, fast and transparent. Buyers can submit their claim through the form available on their website, attaching documents such as the DNI, Purchase contract and Delivery certificate.
The process begins with an admissibility evaluation, followed by a mediation audience within five business days. If an agreement is not achieved, the DCI issues a binding resolution within a maximum period of 39 business days.
